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Requesting Services

The FM Call Center is the first point of contact for all your facilities needs.

In order for us to best serve you, please have the following information available when making a request:

• your CUFS number where the work will be charged (if charges are necessary)
• the room number – not just the room name – of the space needing service
• your name, phone number and main department or unit phone number
• an estimate of the situation’s urgency and how long the problem has persisted

There are three ways you can request service.

• By Phone
  Contact the Facilities Management Call Center at 624-2900. Our Call Center agents will discuss your request, enter the work order into the system and provide you with a service request number so you can follow up on your request.
  
  
• By E-mail
  Contact the Facilities Management Call Center by e-mailing them at (fmcc@umn.edu). Our Call Center agents will respond to your request, and provide you with a service request number so you can follow up on your request.
  
  
• On the Web
  You can place your work order request online by clicking on COMPASS Service Request. Note: First-time users should read through the outline of instructions before placing a request. You will need a COMPASS user name and password to make a service request. If you do not know your name and password, contact the Call Center. After placing your request, you will receive a service request number that you can use to follow up on your work order or the review billing online.

  For after hours emergencies call 625-0011.