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In 2006, Facilities Management set out to transform the way we do business by focusing on our customers preferences and building a new culture. This new culture demands that individuals and teams are accountable for their work and places a high premium on clear communication.
The Transformation was a two-year process which drew on the experience of front-line staff, supervisors and partner organizations to create both a new organization and sustainable cultural change. To see the details of how we did it, please view our archives (at left).
Our customers now have a single person, the Team Manager, to solve any of their issues. We placed Team Managers in charge of multi-disciplinary teams responsible for holistic solutions to customer needs within a million square foot territory.
The results have been encouraging...
As a continuous improvement organization we know our work will never be finished but we have a strong foundation built upon the 3C’s: