University of Minnesota
Facilities Management

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Date: September 26, 2009

To: Facilities Management

From: Mike Berthelsen

Re: COMPASS Upgrade

All of us in FM are impacted by COMPASS every day, whether checking our Work Order backlog, filling out a time card or looking up an equipment number. We are going to improve the system by upgrading to a newer version. The update will eliminate many problems with COMPASS and allow FM to implement new software releases and vendor patches at no additional cost.

To make this happen, we’ll be shutting down COMPASS at noon on October 2. It won’t be available during the weekend. You’ll notice some difference when you come to work on October 5. The most noticeable COMPASS changes are posted on our web at:

If you encounter any technical issues with the COMPASS 8iR2 update, please contact U Services IT Systems Support at 5-1830 or and provide the following:

   * specific form or screen you are on
   * the transaction (i.e. work order number)
   * the steps leading to the problem
   * any other specifics that may help our support staff duplicate the problem.

You may encounter some initial slowness or minor issues with COMPASS once all users are on the system. Your patience is appreciated as we optimize COMPASS performance after the upgrade.

Great Performance – Allen Lindgren, Health Sciences B&G Worker

The custodial re-bid and service changes have taken a bit of time to adjust to, both for our customers and our staff. I’ve had a number of folks who have been very pleased. Here’s what a satisfied customer had to say about Allen.

“I want to let you know how happy I am to have Allen take over our cleaning services in the AHC Simulation Center in the area of B-180 to B-195 in the Phillips Wangensteen Building. The change in the facilities management plan has brought us an excellent and extremely pleasant worker.

Our area has never looked as good as it does now. All the black marks have disappeared from our floors, the recycling doesn't load up to the top, our community trash is emptied daily, and the bags are changed regularly. The ladies' room actually now smells like a place for ladies! I never have to ask for an area to be vacuumed or for something to be cleaned the next day. Allen just sees it and takes care of it.”

Thank you Mr. Lindgren!

Keep up the good work.


FM - Image - Headshot - Mike Berthelsen - STSS Wide - Berthelsen_Head.Shots_02202013_097

Associate Vice President for Facilities Management Mike Berthelsen created 'Mike's Memo' for the purpose of communicating important information to FM staff. Several times each month he will address current issues that affect the way FM does business.