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| System Support |
| Hours: |
6:30am to 5:00pm
Monday through Friday |
| Location: |
3rd floor of Donhowe Building |
| Phone: |
625-1830 |
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Services
- Serves as a central point of contact for you to report any hardware or software problems
- Assists with password resets, canceling print jobs and other general tasks.
- Provides purchase information and recommendations for computer and printer equipment and serves as a liaison between you and the selected vendor(s).
- Broadcasts information to our customers about occurring or upcoming issues with the network and with COMPASS.
- Coordinates and performs hardware and software installation for computers and assists in coordinating moves and changes within departments.
- Contacts the proper source, on your behalf, to correct issues you may have with software or hardware that are on the approved USIT list but beyond the knowledge scope of the Help Desk Staff.
- Contacts NTS, on your behalf, to resolve issues with network jacks that are either in the process of being installed or are already in service and causing problems.
- Maintains listing of valid ether jacks, computer hardware locations and owners, and software licenses.
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