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Our Team
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> System Engineers
> System Support Analysts
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System
Support Desk 625-1830
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Name
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E-mail
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Phone
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Wayne
Bowker, IT Director
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wbowker@umn.edu
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626-4755
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Wayne has been with
USIT since November 2004. Wayne began his career in information
Technology at 3M Company 20 years ago. He spent 12 years at 3M working in
the network services area working on development and installation of
network management software and hardware needed to monitor the 3M
worldwide network. After 3M he went to work for Northwest Airlines
designing Internet Protocol (IP) networks were he designed and installed
the first self service check-in machines at NWA hub locations across the
US. After two and a half years at NWA, Wayne went to work for AT&T
Solutions as director of Technologies supporting the UHG account in
Minneapolis. In this role Wayne and his team designed, implemented and
supported 250 UHG sites and four data centers located around the United
States. He worked for AT&T as the Director of Technologies until he
came to work at the University of Minnesota.
Currently Wayne's
role in USIT is to provide the direction, management and support for the
systems and applications in support of the Facilities Management
business. Customer service and a high level of support is a priority for
Wayne and his team.
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Peggy
Talbot, Systems Support Technology Manager
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talbo026@umn.edu
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625-3996
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Peggy began
working in University Services Infrastructure Services in October, 2005.
Peggy came to the University of Minnesota after spending 26 years working
in various Accounting and Technology positions with American Express. Her
most recent responsibilities at AMEX included managing the technology and
support processes for over 200 American Express Field Offices. Her
current University Services responsibilities include managing and
coordinating the operational Systems Support, and desktop management of the
University.
When not working, Peggy enjoys spending time with her husband Gary and
two children. This involves many sporting activities and community
events.
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System Engineers
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Name
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E-mail
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Phone
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Andrew
David , System Engineer
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davi0958@umn.edu
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626-2103
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Jim
Hansen, System Engineer
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jjhansen@umn.edu
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626-9653
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Jim started
as a contractor here in Facilities Management and became a full time
employee September 2003. Previously, Jim worked for U of M Physicians as
a senior network analyst where he played a pivotal role in the merger
of the University Affiliated Family Physicians network, a
metro-wide Novell network and U of M Physicians Microsoft network. Before
working at UMP he was the networks manager at the U of M Department of
Family Practice. When Jim began working for the Dept. of Family Practice
they had only four PCs. When the network was complete there were seven
clinics and five academic locations around the Twin Cities all sharing a
common e-mail, calendaring, file and print services as well as clinic
billing, scheduling and lab systems.
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Koua
Lo, System Analyst
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koua@umn.edu
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625-1819
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Koua has been with
FM/IT since August 2004. His experiences include UNIX, Windows,
networking, and programming.
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Michael
Seberg, System Analyst
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seber003@umn.edu
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625-2904
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Michael has
been with FM/IT since October of 2001. He has worked in information
services since 1986 in one form or another. For most of the last ten
years, Michael worked as a programmer in languages such as Business
Basic, C++, Delphi, Java and Visual Basic.
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System Support Analysts
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Name
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E-mail
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Phone
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Dan
Carpenter, System Support Analyst
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carpentd@umn.edu
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625-5853
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Dan has been
providing computer users with technical support for 19 years, the last 12
years in educational environments. He has been with USIT for over nine
years and has seen FM customers through many upgrades and new processes
and is the last of our staff who remembers just how rough the Windows 95
upgrade really was.
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System Support Analyst
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@umn.edu
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626-0817
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Veronica
Koes, System Support Analyst
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vjk@umn.edu
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626-1087
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Veronica began
contracting with us in April 2004. She was hired as an employee in
November 2004. She had previously worked at Ceridian Corporation for five
years providing virtual desktop support from Minneapolis to Puerto Rico.
Prior to that she was a contractor at General Mills. She has over twelve
years of experience in the IT field.
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