The FM Call Center is the first point of contact for all your facilities needs. Customers can reach the Call Center by phone, e-mail or on the internet. Please have the following information available when making a request:

• Your departmental PeopleSoft numbers where the work will be charged (if charges are necessary).
• The room number – not just the room name – of the space needing service.
• Your contact information (name, phone number and main department or unit phone number).
• An estimate of the situation’s urgency and how long the problem has persisted.

Three Options for Requesting Service

• By Phone
  Contact the Facilities Management Call Center at 624-2900. Our Call Center customer service specialists will discuss your request, enter the work order into the system and provide you with a service request number so you can follow up on your request.
• By E-mail
  Contact the Facilities Management Call Center by e-mailing them at (fmcc@umn.edu). Our Call Center customer service specialists will respond to your request, and provide you with a service request number so you can follow up on your request.
• On the Web
  You can place your work order request online by clicking on COMPASS Service Request. Note: First-time users should read through the outline of instructions before placing a request. You will need a COMPASS user name and password to make a service request. If you do not know your name and password, contact the Call Center. After placing your request, you will receive a service request number that you can use to follow up on your work order or the review billing online.

For after hours emergencies call 624-2900