How would you feel if a stranger suddenly appeared in your house with a tool box and started working on your furnace? First thing you’d want to know is who they were and what they were doing. That’s what it’s like for the students who live in residence halls and the Residential Life staff who work there.
Who gets blamed when keys go missing? How many times has FM paid to rekey a building? How do you respond if student accuses you of being in their room (even if you were never on that floor)? It’s critical for safety as well as for the U’s and your liability that we have a record of when employees enter a Res Life space, what they did and when they left.
Here are our expectations for employees working in Res Life space:
* Sign in at the buildings front desk, legibly writing your name
* Show security id badge
* Collect any keys needed to complete their project
* Display security id badge while working at all times
* Respond pleasantly to anyone who inquires about who you are or
what you’re doing
* Complete work in a timely manner
* Return to front desk, write brief description of work, turn in
keys, sign out
Following these steps is a simple way to maintain Res Life safety as well as protecting you. If folks choose not to observe this protocol, discipline up to and including termination may be warranted. The work you do for Res Life is important; please make sure to do it the right way.
Great Performance – Steve Dilger, Pipefitter Foreman, Health Science District
Kermit the Frog used to sing that it was lonely being green. Well Kermit never lived in the Health Science District. Steve and the crews in the Health Science District know the importance of research animals and make sure they get plenty of attention from FM. Last year Steve went through RAR’s frog system with a fine tooth comb making sure it would deliver constant temperatures which are critical to the frogs’ health. This solution has prevented disease outbreaks among the frogs, which had plagued the program in winters past.
This January we received a call from the department reporting unusual temperatures in the system. Steve, Gary Foster, Dave Grote and Tony Sullivan stayed late that Friday to fix a failed heating unit, working their way through the melted wires and fuse block to get it back up and running. Steve then made sure temperatures were returned to normal. Before leaving the job, Steve took the time to e-mail the researcher to let her know that everything was back up and running. This allowed our customer to enjoy the weekend without having to worry about her research or make arrangements for back up facilities. Our customer appreciated both Steve’s work and the communication.
“Thank you sincerely for your help with our frog system! From the
fantastic improvements you made to it over a year ago, which have
prevented the extensive disease outbreaks we've experienced in past
winters, to your prompt and attentive response to problems like we
had late Friday afternoon, you have been so great to work with and I
cannot tell you enough how much I appreciate your dedication to our
program and our animals.”
Thank you Mr. Dilger! Keep up both the good work and communication.
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