The Information and Process Management (IPM) team is responsible for providing a variety of services and information for Facilities Management, as well as other departments within University Services. The team is divided into 3 main areas:

• FM Customer Service Center (FMCSC)
  
  
• Business Application Support (BAS) and Central Planning
  
  
• Process Improvement and Strategy Implementation

Customer Service Center

The Facilities Management Customer Service Center (FMCSC) is the university’s one stop shop for 24/7 facilities service and support.  The FMCSC has two major functions. 

The Call Center is our customers’ first point of contact for maintenance requests and general facilities needs.  By calling 624-2900, customers can be connected with a representative 24/7 who will coordinate response to facility related issues.

The Building Systems Automation Center (BSAC) provides campus-wide alarm monitoring services for over 60,000 alarm points.  A weekend supervisor provides on-site coordination to ensure facility support for teaching, research and special events that take place on weekends.

Business Application Support (BAS) and
Central Planning & Scheduling

The Business Applications Support (BAS) team is responsible for the functionality and on-going support and upgrades to the computer applications used in FM and other University Services departments. The primary application, Compass, is used for asset management, work order management, inventory control and labor management.  Through the customer self-service web site, customers can access the Compass system directly. 

Business analysts perform project management, functional application support and customized training.  BAS also provides internal reporting capability through management of the web reporting system.  Visit the BAS site for more information.

Central Planning & Scheduling is responsible for Compass data oversight and administration.  The group manages parts records, the preventative maintenance program, customer contact information, and data quality reports.

Process Improvement and Strategy Implementation

The goal of the team’s Process Improvement effort is to provide direction on improvement methodologies as well as to lead cross functional teams to accomplish departmental objectives. 

The Strategy Implementation component involves helping to lead and coordinate the FM senior leadership team in developing strategic and operational objectives, aligning and prioritizing initiatives and measuring progress against established goals.   An annual strategy map helps FM define long-term priorities.  Every month, a scorecard tracks progress against FM’s operational goals.